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Frequently Asked Questions
Couture Experience
You can shop directly online or connect with our style team via WhatsApp, video consultation, or in-store appointment to receive guidance on sizing, customisations, and delivery timelines.
Absolutely. Our stylists can arrange a virtual appointment to show the garment, embroidery details, colour variations, and styling suggestions.
Yes. We provide complete bridal styling — trousseau planning, jewelry recommendations, and look consultations.
Customisation & Craftsmanship
Yes. Most couture pieces are made-to-measure. Once your order is placed, our team will assist you with selecting the correct size, providing size charts and body measurements, and arranging fitting sessions (either in-store or virtually).
Depending on the design, certain elements can be customised. Our team will guide you on what is possible while maintaining the integrity of the original design.
Every Sulakshana Monga couture piece is handcrafted using traditional Indian techniques, artisanal embroideries, and signature craftsmanship.
Yes, we cater to all body types, with no extra charges for size customizations in couture pieces.
Sizing & Alterations
Once you confirm your order, our team will share a detailed measurement form and assist you personally in capturing accurate measurements.
Minor alterations may be provided at no cost. This depends on the design and feasibility.
We offer post-delivery assistance and alterations depending on feasibility. For international clients, virtual support is available.
Timelines & Shipping
Delivery varies by garment.
- Couture/Bridal: 60 – 90 days
- Light Festive: 30 - 60 days
Yes, we ship worldwide via trusted logistics partners. Customs duties may apply depending on your country.
Payments, Policies & Order Management
We accept major credit/debit cards, bank transfers, UPI, and international payments. EMI options may be available for select regions.
As all couture orders are made-to-order, cancellations or major changes after 48 hours are not possible. However, we try our best to accommodate requests case-by-case.
Couture and made-to-order garments are non-returnable and non-refundable due to their handcrafted nature. Ready-to-ship pieces may be eligible for size exchange.
Design Details & Authenticity
We try to capture colors as close to reality as possible, but variations may occur due to lighting, screen settings, and hand-embellished details.
Care & Preservation
Dry clean only. Store the garment in a cool, dry place using the dust bag and muslin.
