FAQ's
How many days does it take to deliver a product?
We are 'Made To Order', and hence the time to dispatch may vary from product to product. Normally, we would require 25-30 Days. You may reach us at http://www.sulakshanamonga.com/ or +91 9811692222
for further details and our customer care team will assist you with your order.
How long will it take for my order to be delivered?
The estimated delivery time will differ with each order. Domestic orders will take about 2-4 business days for delivery from the date of dispatch. International orders take about 10-12 days for delivery from the date of dispatch. Delivery timelines are subject to several factors beyond our control, such as destination customs clearance process, unexpected travel delays due to weather conditions etc. We will keep you updated in case of any delay.
Do you ship items globally?
Yes, we ship worldwide
What are the Shipping Charges?
- Courier charges are applicable according to the region
- Customer can pay COD for courier charges.
Do I have to pay the Custom Duty Charges?
Yes Custom Duty Charges are to be borne by you since every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations.
Can I order for COD (Cash On Delivery)?
We apologize but Cash on delivery is not available at the moment
Is COD available for International Order?
We apologize but we do not have the COD Option for International Customers. For you need any assistance, you may reach us on +91 9811692222 or email us at http://www.sulakshanamonga.com/
Is there an Express Delivery (Shipping Within 24-48 hrs)?
Currently we don't have this service available.
Do you offer Customization?
Yes, customization is possible in terms of colors, adding sleeves,coverage,lengths,lining and even getting a print or weave made in another garment style. For additional customization, you can contact us on +91 9811692222 or email us at http://www.sulakshanamonga.com/ and our Designers will assist you.
How do I get my outfit altered?
We generally keep enough margin in all our custom made outfits. Usually, the measurements are accurate and the alteration is quite minimal. However if anything comes up, you can reach our customer care team at +91 9811692222 or email us at http://www.sulakshanamonga.com/ and who will be happy to assist you.
Order Cancellation
Our order cancellation policy lasts 2 Days. If 2 Days have gone by since your purchase, unfortunately you can’t cancel your order.
Orders canceled within 2 Days will be completely refundable.
For cancellations after 2 Days but before 7 days from the date of order, the advance amount will be non-refundable, but can be adjusted for the further purchase valid until 6 months from the date of cancellation.
For cancellation after 7 days, from the date of order we do not offer any exchange or refund.
Is there a Return/Exchange or Refund for a Product?
We have a No Return and No Exchange policy as every garment is made-to-order. We ensure that your garment fits you well and all your requirements are taken well into consideration. We strive to give you a seamless Couture experience and make your purchase special.
What should I do if an Item is unavailable ?
In case an item you are looking for is unavailable or temporarily sold out on the website, Please get in touch with us at http://www.sulakshanamonga.com/ or +91 9811692222 and our customer care team will assist you with the same.
How do I find a specific Item ?
You can search for the product style by the style code or the product name under the main menu. In case you are unable to find it or would like any specific information on other styles that is not featured on our website, You may reach us at http://www.sulakshanamonga.com/ or +91 9811692222, so that we can assist you with the appropriate details.
How do I contact customer care?
In case you have any queries, you may reach us at http://www.sulakshanamonga.com/ or +91 9811692222 Our working hours are from 10:00 AM to 7:00 PM from Monday to Saturday.
How can I track my order?
Once your order has been dispatched, you will receive an email containing airway bill number (AWB) and a link to the tracking portal for the courier service being used for your shipment. In case of any additional shipping related queries please reach out to our customer care team You may reach us at http://www.sulakshanamonga.com/ or +91 9811692222